Privacy Policy
This Privacy Policy explains how Future Hooper ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit futurehooper.co.uk or place an order with us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, contact us at FutureHooper.co.uk@gmail.com.
1. Who We Are
Future Hooper is the data controller for personal data collected through this website.
Future Hooper | Limited Company
16 Brogden Terrace, Sale, Manchester, M33 7UF
Email: FutureHooper.co.uk@gmail.com
Phone: 07397 270409
Company Registration: 17041770
2. What Data We Collect
We may collect the following personal data:
- Identity data: name
- Contact data: email address, postal address, phone number
- Transaction data: details of products you purchase and payment information (processed securely by Shopify Payments — we do not store card details)
- Technical data: IP address, browser type, pages visited, referring URL, device information
- Marketing data: email address if you subscribe to our newsletter
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders, including sending confirmation and dispatch emails
- Provide customer support
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and understand how customers use it
- Comply with our legal and regulatory obligations
Our lawful bases for processing are: contract (to fulfil your order), legitimate interests (website improvement, fraud prevention), consent (marketing emails), and legal obligation.
4. Cookies
We use essential cookies and similar technologies (such as localStorage) to keep your shopping cart working. We may also use analytics cookies (such as Google Analytics) to understand site usage.
When you first visit our site, a cookie consent banner will ask you to choose which types of cookies you allow. Non-essential cookies are not set until you give your explicit consent. You can change your preferences at any time.
For full details of every cookie we use, please see our Cookie Policy.
5. Sharing Your Data
We do not sell your personal data. We share it only where necessary with:
- Shopify Inc. — our e-commerce and payments platform
- Delivery carriers — to ship your order
- Email marketing providers — if you have subscribed to our newsletter
- Legal authorities — where required by law
Some of these third parties may process data outside the UK. Where they do, we ensure appropriate safeguards are in place.
6. How Long We Keep Your Data
We retain order and customer data for up to 6 years to comply with HMRC tax record requirements. Marketing data is retained until you unsubscribe. Technical/analytics data is typically retained for up to 26 months.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Erase your data (the "right to be forgotten"), where applicable
- Restrict or object to our processing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at FutureHooper.co.uk@gmail.com. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment data is processed via Shopify's PCI-DSS compliant infrastructure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the latest version. Continued use of the site after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
Also see our Terms of Service and Cookie Policy.